Terms & Conditions

 

Last updated: September 2026

 

These Terms & Conditions apply to services provided by PK Property Media, an independent property services business based in Liverpool. By booking a service with PK Property Media, you agree to these terms. Nothing in these terms affects your statutory rights.

 

Services

 

PK Property Media currently provides:

​

    ● Domestic Energy Performance Certificate (EPC) assessments

    ● Professional property floor plans

 

The scope of the service and price will be agreed with you before the appointment.

 

Quotations and prices

 

Quotations are based on the information provided at the time of enquiry, including the type, size and location of the property and the service required. If the property or work required is substantially different from the information originally provided, I will discuss any change in price with you before carrying out additional work.

 

Appointments and property access

 

The customer is responsible for ensuring that suitable access to the property is available at the agreed appointment time. For EPC assessments, reasonable access may be required to all relevant areas of the property, including rooms, heating systems, meters and, where safely accessible, loft spaces. Furniture, stored items or other obstructions do not normally need to be moved solely for the assessment. Where an area or feature cannot be safely accessed or adequately evidenced, it will be recorded and assessed in accordance with the applicable EPC methodology and conventions. I will not access any area that I consider unsafe.

 

EPC assessments

 

EPC assessments are carried out by an accredited Domestic Energy Assessor in accordance with the applicable methodology, conventions and accreditation requirements. An EPC rating is produced using the approved assessment methodology and the information and evidence available at the time of the assessment. PK Property Media does not independently determine or guarantee a particular EPC rating. Where documentary evidence is required to support a property feature, the customer should make this available where possible. Completed EPCs will be lodged on the official Energy Performance of Buildings Register.

 

Floor plans

 

Floor plans are intended primarily for property marketing and general layout purposes. Although reasonable care is taken when measuring and preparing each floor plan, dimensions and floor areas are approximate and should not be relied upon for architectural, structural, building, valuation or other purposes requiring precise measurements. Customers and their appointed estate agents may use completed floor plans for the marketing of the property for which they were produced.

 

Payment

 

The price and payment arrangements will be confirmed when the service is booked. Payment must be made using one of the payment methods accepted by PK Property Media. Completed documents may be withheld until payment has been received where this has been agreed as part of the booking.

 

Cancellations and rescheduling

 

If you need to cancel or rearrange an appointment, please provide as much notice as reasonably possible. PK Property Media reserves the right to make a reasonable charge where an appointment is cancelled at very short notice or where I attend the property at the agreed time but cannot gain access. Any applicable cancellation or call-out charge will be made clear to you when booking. Where a booking is made online, by telephone or otherwise at a distance, consumers may have statutory cancellation rights. Where you specifically request that the service begins during an applicable 14-day cancellation period, you may be asked to confirm that request. If the service has already begun and you subsequently exercise a statutory right to cancel, you may be required to pay for the proportion of the service already provided. Nothing in these terms affects your statutory cancellation rights.

 

Completion and delivery

 

I aim to complete and provide EPCs and floor plans within the timeframe agreed with the customer. Occasionally, circumstances outside my reasonable control may cause a delay. If this happens, I will keep you informed.

 

Customer information

 

The customer is responsible for providing accurate information relevant to the service. PK Property Media cannot be responsible for inaccuracies resulting directly from incorrect or misleading information supplied by the customer or another party.

 

Photographs and evidence

 

Photographs may be taken during an EPC assessment where required as evidence for the assessment, quality assurance or accreditation purposes. These photographs are assessment records and will be handled in accordance with the PK Property Media Privacy Policy.

 

Liability

 

Services will be provided with reasonable care and skill. PK Property Media will not be responsible for losses resulting from use of an EPC or floor plan for a purpose for which it was not intended, or for matters outside the reasonable control of PK Property Media. Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects rights provided to consumers by law.

 

Complaints

 

If you are unhappy with any aspect of the service, please contact me so that I have the opportunity to investigate and resolve the matter.

 

PK Property Media


Email: info@pkpropertymedia.co.uk 

 

For complaints relating specifically to an EPC assessment, further information about the applicable complaints process can also be provided where required.

 

Changes to these terms

 

These Terms & Conditions may be updated from time to time to reflect changes to the services provided, business practices or applicable requirements.